These security measures are CRAZY!

#1 - June 15, 2013, 12:08 a.m.
Blizzard Post

Hi everyone,

After a long year at school, im looking forward to getting back to GW2… but I cant get access to my account. The password I used in december no longer works – from what I now know is because there was a manditory password change.. but for some reason I can still get into my account online with my saved password.

When I go to change my password here, it doesn’t accept my old password.. feilds go blank and I get a message saying “You havn’t changed your password lately”… it looks like a bug.. I don’t know what to do next.. when I go put in a support ticket, it asks me for a serial code.. which I no longer have since I threw my game box away…

I know these security measures are supposed to keep players safe, but ill be honest.. this is crazy. The password requirments/remembering account name is too much, especially if you don’t play that often. To be honest I just feel like looking at another game then dealing with this.

I wrote down my old password and my account name for future use.. and EVEN that wasn’t enough. Guildwars should reconsider some of these security measures…

#2 - June 18, 2013, 3:17 p.m.
Blizzard Post

Easy peasy: Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.