My friend (Hank.6902) is helpless at the moment. The hacker has now stolen his gw2 account and has suspended his current email account. He now cannot use his email account anymore.
Now not only he cannot access to his account, he has no other mean to stop the hanker from having ‘fun’ with his gw2 account.
Day 0:
-His gw2 account was compromised and steal all items from his bank and our guild bank. -He submitted a ticket to Anet and got his gw2 account back.
-He changed his gw2 account password and email password.
-Then he set up the mobile authenticator.
-After that he submitted another ticket to request his account to be restored.
Day 1:
- The hanker submitted a ticket as followed:
- Please type your reply above this line -##
Your request (640623:Hacked Account) has been updated. To add information to your request, simply reply to this email. If you no longer need assistance, just reply with “I no longer need help” in the body of your email.
GM Kenny G (Guild Wars 2 Support)
May 29 07:16
Hello Hank,
I have updated your Guild Wars 2 Account Name. From now on, you will use your “[email protected]” e-mail address to log in to your Guild Wars 2 account.
When processing account name changes, we must also reset the password on the account. An automatically generated e-mail containing a link has been sent to your [email protected] e-mail address. After clicking the link in the e-mail, you will be directed to the Guild Wars 2 Account Management page to enter your Guild Wars 2 account name and to set a new password of your choosing. If you did not receive this e-mail, please check any spam/junk mail folders, because some e-mail services might flag the auto-generated password e-mail as spam.
Also, I have removed the mobile authenticator from your “[email protected]” Guild Wars 2 game account.
Additionally, I would recommend taking the time to carefully review it to ensure that this doesn’t happen again:
