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The GW1 account that I linked is banned. I haven't played since factions released.

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Kryogenic.5139
#1 - Oct. 4, 2012, 3:46 p.m.
Blizzard Post

I saw some hall of monuments gear that I wanted. I figured I would download GW1, purchase Eye of the North and see about unlocking some stuff for use in GW2.

The problem is that I got the error code 045. Told me to contact support. Live chat is only open on Fridays. Awesome…

In the event that I can’t recover my old account is there a way to link a new GW1 account to my GW2 account?

Edit I guess I should add that I haven’t played Guild Wars 1 since shortly after factions was released. To my knowledge my account has been in good standing.

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GaileGray
#2 - Oct. 4, 2012, 3:59 p.m.
Blizzard Post

Why don’t you submit a ticket and let’s see what we can figure out? If you have submitted a ticket, please let me know the 12-digit serial code.

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GaileGray
#9 - Oct. 5, 2012, 3:29 p.m.
Blizzard Post

LeCreaux — I’d really like to help you. Do you have any of the ticket numbers, so I can look this up? Alternately, could you PM me your log-in name? (That would be an email address.)