Blue Tracker

The account does'nt working

vasmykonos.2507

#1 - Feb. 7, 2014, 2:41 p.m.

A friend of mine is trying to log into the game but this is not possible, not even in the guildwars2 website or forum. The display message is <<There has been an error! contact support team>>. So he sents e-mail to: [email protected] and [email protected] but there is not response from your side for 2 days now.
My friend’s e-mail is: [redacted] and his character name is [redacted].
Please contact him strait to his e-mail to find a solution.
Thank you.

Gaile Gray

#3 - Feb. 7, 2014, 6:51 p.m.

Here are exact instructions:

Submit a ticket by clicking “Support” at the top of this page, then clicking “Submit a request” in the upper right-hand section of that linked page. The team should be able to assist you.

For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.