Thank you very much, Arenanet!

#1 - Sept. 3, 2014, 5:25 a.m.
Blizzard Post

I wanted to thank the entire GW2 staff that helped me quickly to regain my GW2 stolen account yesterday. I have never provided my game data, any password or anything else to anyone in my entire life. Now I’m trying to figure out how it is possible that the thief is aware of both the passwords of my email and the password of the game. Yesterday I tried to log into the game and I found out that my account had been linked to GW2 Mobile Authenticator, which I never did. Of course he did this to give himself time to sell everything I had gained painfully in 2 honest years of playing. The thing that makes me more ‘cringe is the thought that this person was “parked” in my email for most of the day. 1. He logged in my game without changing my password. 2.He connected the game to the Mobile Authenticator. 3.He has waited for the arrival of the email that asks you to accept the new IP address with which you are accessing the game. 4 He accepted the change of IP and then deleted the email. 5.He logged in my character and he has sold at TP: More ’4800 globes of ectoplasm, hundreds of of Orichalcum ingots, all my endless tranformation tonics not account bound, all my crafting materials T5 and T6. I had more ’than 1000 gold and I only had 600 on me and more’ than 300 to withdraw from the TP. Probably he is not been able to send all my gold to himself because he needed to pay taxes on everything that he was selling at TP or maybe for the timely intervention of the staff of GW2 that has locked him while he was still intent to commit a crime! Thanks to the staff of GW2 I got a rollback of my account to 1 September, so if I missed something, it’s really little … maybe a dozen gold earned in the day. I want to again thank the staff members of GW2 that have helped me to not see down the toilet two years of play … also because I was determined to stop playing, if I had to continue after being robbed of almost all of my belongings. I recommend you guys … change the passwords of your emails and of your games more ’often as you can, create them complicated, use a powerful antivirus and antispyware and never share your information with anyone!

#12 - Sept. 3, 2014, 1:46 p.m.
Blizzard Post

Globo — I’m so that that all is well with you and your account, and really appreciate that you took to time to post a thank you here. I will pass along your kind words.

I also appreciate your dispelling the comment that you got exceptional service because of some sort of special metrics. Our goal is to give exceptional service to all our players, and we strive to do that on a daily basis. We regret when we cannot, and we try to explain why it’s not possible for us to assist. (Explain while maintaining a careful eye on security facts that cannot be revealed, of course). If we can assist, we do. It’s really that simple.

#17 - Sept. 4, 2014, 3:36 p.m.
Blizzard Post

Joan — you appear to have a history of precisely two forum posts in this forum. And it appears you didn’t read the Forum Code of Conduct when enabling your forum account.

If your friend has a problem, your friend needs to contact Support, which I believe he or she has done. If your friend has an issue with the outcome of his ticket, he or she may update the ticket to request further assistance. If the ticket requires review, he or she may post in the Tickets for Review thread, and only in that thread. If your friend is not able to post, you may post a single request for assistance (without accusatory language or veiled insults, please) but you must include the ticket number. There is no reason to include a list of what your friend said happened; a simple request is just fine.

Forums members are correct to suggest that joining this thread for your stated purchase is inappropriate.