TgUpdate 1.11 everytime i open the launcher

#1 - June 29, 2013, 5:58 p.m.

Hello.

Am i the only one that experiences a update every time i launch my launcher?
Every single time a box pops up and says “Downloading tgUpdate version 1.11” which takes about 30 sec

Gaile Gray

#68 - Dec. 18, 2013, 7:11 p.m.

Felicja, how nice of you to post and continue to help players with the valuable information that you have!

I am going to point our dev and CS teams to your post. The info you shared seems to have been very helpful for many players.

Many thanks!

Gaile Gray

#69 - Dec. 18, 2013, 7:35 p.m.

Just talked to the QA lead and one of our guys was actively writing up some steps when I sent the e-mail askign about the above process. The steps he devises are similar to those outlined above by Felicja. He’s been working with the Mac specialists and his post may include a bit more info, but it’s along the same lines.

It’s soooo nice to know you guys are able to get back into the groove with the help of players and devs! <3

Gaile Gray

#72 - Dec. 18, 2013, 8:08 p.m.

Maybe I should point something out: Felicja posted at 2 this afternoon. Our QA person had already been in contact with the Mac specialist in preceding days and was gathering information and testing possible solutions prior to posting.

All credit to a player for providing what ended up being useful information! But please note that we can’t post quite as randomly, and the team began investigations of problem-solving steps prior to this afternoon. The team simply has been showing due diligence in testing the process and noting its applicability, effectiveness, and safety.

So hold your criticism, please, and consider the bigger picture. Saying “it took a player to solve the situation” isn’t neither accurate nor fair.

And because there seems to be a remarkable “jump on The Negative Bandwagon” mentality going on, let’s lock this thread until we have more information to provide.

Gaile Gray

#73 - Dec. 18, 2013, 8:35 p.m.

From the QA team:

“We’ve determined the problem that is outlined in this thread (and a few others) is an issue connected with the TG Updater on Mavericks OS X. We’re currently working on a fix.

The Update can be manually patched by using the steps below:

1. Check current version # of TG Wrapper by navigating to Applications -> Guild Wars 2 -> Get Info

2. If the version is older than 1.0.009524, download TG Update. You can get the TG Update here: http://cider.ncplatform.net/Live/GWII-Update-009524.tgz.

3. After downloading, manually unpack the .TGZ file by double-clicking on it

4. Updater should now be unzipped and visible. Double-click updater and you will be prompted to select your output app

5. Navigate to where your Guild Wars 2 client is located. (default location is Applications -> Guild Wars 2)

6. After selecting Guild Wars 2 you may be prompted by your Mac to allow the update to make changes, if so enter your password and the updater should resume updating. Note: If you are getting a message: “GWII-Update-009524.app” can’t be opened because it is from an unidentified developer". You must allow third party apps in your System Preferences->Security & Privacy->“Allow apps downloaded from anywhere”

7. Once patching has been completed confirm that TG Wrapper version has updated to Version 1.0.009524 by re-following step #1

8. After the update is completed try launching the game client

I believe that user’s work around (above) for the update should work pending the updater not working. I was able to update the TG Wrapper on our Mac with Mavericks from the old wrapper with just unzipping the updater and applying the update.

Here is an additional Work Around if the update does not work:

1. Get a new copy of GW2 Mac Beta client from the GW2 website. Do not open it yet.
2. Move the GW2.dat file from your existing GW2 client (so you don’t have to re-download ~20GB file again). Right click (Control-Click) on the game client, choose “Show Package Contents”, then go to Contents?Resources?transgaming?c_drive?GW2. In this folder, find GW2.dat and move it to Desktop
3. Remove your old GW2 client, including the Guild Wars 2 folder in ~User/Library
4. Install the new GW2 mac beta client.
5. Apply the updater patch you had downloaded at the beginning of this post.
6. Launch the game.
7. When it starts downloading game files, close it.
8. Move the GW2.dat files back into the new GW2 mac beta client. Follow step 2, but this time you will be moving the file from Desktop to GW2 folder."

Now, I’d like to add a few more thoughts:

We sincerely apologize for any disruption that this issue has caused you, and will continue to work on correcting this issue.
If there are errors or a lack of clarity in what is written above, please let me know. I am transcribing this from a lengthy, more technical document and I may need to get something clarified. (I am already asking where one downloads the TG Updater, but y’all may know that and the fact I had to ask simply may be a reflection of my lack of experience with Mac systems.)
I am reopening this thread. Please let’s not engage in negative, valueless input. Let’s just get the right information to the people who need it and leave the rants out of this.

Gaile Gray

#89 - Dec. 19, 2013, 12:18 p.m.

zoopington.7916:
Hollow.9758:
guess what. I’m not going to bother doing this because… I SHOULD NOT HAVE TOO. I’m not being PAYED to fix bugs. I PAYED, to play a video game.

NOT a fix, temporary solution.

the procedure doesn’t even take the time you needed to post this “helpful” comment

Thank you! It’s a simple process. And it is not the be-all and end-all of solutions. As we said, we’ll continue to address the issues, but this is a work-around that may help you. And again, we are sorry that you are having issues, but please let’s focus on righting those issues and not writing a diatribe of complaints and gripes.

Gaile Gray

#91 - Dec. 19, 2013, 12:19 p.m.

loclay.7482:
This worked, and by the way… purchasing gems worked for me today as well.

Thank you for reporting that, just as we thank the forum member above who stated he was not able to purchase gems, and who gave us some information to help us figure out why. Posts that contribute information or helpful suggestions are always welcome, and appreciated!

Gaile Gray

#92 - Dec. 19, 2013, 12:42 p.m.

Saarus.9471:
Followed all steps in the QA write-up again – which included blowing away ~/Library/Application Support/Guild Wars 2, and still cannot use gem store. The tgUpdate problem still goes away, which is a plus.

So my current state is, I did the reinstall, and patch, and the last thing I will try is removing the Local.dat file as you indicated (although I blew its parent directory tree away prior to reinstalling+patching GW2 beta client – don’t know if that counts) and see if that helps.

Could you please let us know if all is in order? Thank you.

Oneira.1495:
I downloaded this update: GWII-Update-009524

When I open it I get a window that asks “select output app and click update”. When I click update I get an error message:

The location is users/(me)/

“You cannot apply this patch to this version of the application”

My version is: Guild Wars 2 – 1.0.8467

I am sharing this with the QA team. Thank you for the report.

Gaile Gray

#93 - Dec. 19, 2013, 12:53 p.m.

Quiggle.4215:
How do they expect us to find this update? I’d like to get a RED post to tell us this is where to get it from.

I am inquiring about how to get that update or patch right now. That should have been clearer, and I apologize, but we were working over night and I didn’t have access to everyone I needed to speak with to get that bit of info.

Thanks for your patience.

Gaile Gray

#99 - Dec. 19, 2013, 4:42 p.m.

FlamingFoxx.1305:
I just want to say thanks to Gaile for taking the time to actually respond – I realise that it can’t be easy with everyone being so negative and so inclined to not be understanding in the slightest.

No problem; my pleasure. I am so proud we have a Mac version, and I really like how active and helpful this community is!

Ghodgkins.5987:
Thank you! THIS work around fixed my TP issue!

Yay, so glad!

Gaile Gray

#100 - Dec. 19, 2013, 4:46 p.m.

Here’s a bit more info gleaned from a conversion with our Director of Production:

As previously stated, we’re actively working on a fix for the TgUpdate 1-11 issue. It will take time to get that fully developed, tested, amended (if necessary), and then rolled out. So in the meantime, the work-around in this very post above is solid.
You can get the TG Update here: http://cider.ncplatform.net/Live/GWII-Update-009524.tgz.
We’re sorry that you’re having to jump through a few hoops during the period the update is finalized (where it will all happen seamlessly), but as one forum member said, it is a pretty painless and quick process.
Naturally if you have problems or questions, you can send in a ticket (Click “Support” above, then “Submit a request” to start a ticket) and we’ll help out.

Gaile Gray

#107 - Dec. 20, 2013, 4:20 p.m.

This is great communication and thanks to all of you for passing along these notes. I’m going to sum it up (and do feel free to correct me if I have any of this wrong):

ZaidDyan — solved (not sure which issues, but I’m glad you’re good to go). Will pass along your suggestions.
Stem Knives — solved all three: update issue, camera issue, gem purchases (thank you!)
praus — solved all three: update issue, camera issue, and gem purchases (thank you, too — very nice!).
Helgan — solved two of three: update issue and camera issue. Did not solve a sporadic issue with the Gem Store. I’m flagging this but wonder if you’ve been in touch with CS. If so, do you have any ticket numbers so I can peek at the ticket(s)?
JRM — can’t install the client. Dang it! Can you please contact our Mac specialist on the Tech Support Team. We will work with you on this.
Tiki Gamer — solved all three: update issue, camera issue, gem purchases (and another thank you to you!)
Che Guevara — solved all three: update issue, camera issue, gem purchases (and one more thank you!)

Gaile Gray

#141 - Jan. 2, 2014, 1:29 p.m.

I will let the dev team know that you’re still having trouble with the Gem Store, Xfile, for if you have such an issue, a few others may have it as well.

The devs have tested a build that appears to fix all the issues mentioned in this thread: The access issue, the camera weirdness, and the Gem Store issue as well.

After additional testing (on a secondary test bed, to double-check that all is well) the update will be made live. I don’t think that’s too far in the future, but I’ll see if I can find out more about the timeframe.

Thanks to everyone for your patience with the interim update process and hang in there, more good stuff is coming!

Gaile Gray

#142 - Jan. 2, 2014, 1:53 p.m.

Morrissey.1596:
Thank you to Felicja and Gaile for the support. The cider dl seems to have fixed the updater, camera and gem buying UI issues for me.

Because this involves the entry of sensitive financial/credit card information to buy gems. I would like an assurance from a red poster that the downloaded file mentioned in Felicja and your own QA person’s reply is safe and has been reviewed to make sure it is not some type of malware that can transmit that info to unauthorized parties.

I am holding off on making purchases until given the official A-OK on this.

Thanks.

Morrissey, your question is entirely appropriate and even wise.

Please know that the contents of this post was dev-provided and QA reviewed: https://forum-en.guildwars2.com/forum/support/mac/TgUpdate-1-11-everytime-i-open-the-launcher/page/2#post3394514

(I already asked the question about malware and links, and as long as you use the process in the official thread, there are no worries about that.) So yes, with those instructions you’re good to go!

Anyone active in this thread: For best practices related to security, please actively link to that official instruction post rather than copying and pasting the information into a new post, linking to an alternative post, or providing the information in an altered form.
Thanks!

Gaile Gray

#150 - Jan. 3, 2014, 7:42 p.m.

Ferociaz.5634:
I’m getting a black screen after using Ficja’s fix and re-installed the game, and manually updated the patch files. When I click on Play on the client, the screen goes black with the resolution apparently simplified greatly, and a large cursor/hand are there, but nothing else. I also have no Guild Wars 2 folder in the Application Support in both of my /Library folders. I found this fix a long time ago that was used to overcome this issue, so I don’t know if this is an issue any longer.
Prior to this GW2 was running fine (albeit with a lot of tweaks posted on this forum). I’m running an iMac 24" 2010 2.8 GHz Intel Core 2 Duo 4 GB 800 MHz DDR2 SDRAM with an NVIDIA GeForce 8800 GS 512 MB. Please help.

Did you follow these steps? They may vary a bit form other posts:

https://forum-en.guildwars2.com/forum/support/mac/TgUpdate-1-11-everytime-i-open-the-launcher/page/2#post3394514

Also, please note that the devs are working on a more permanent fix with less hoop-jumping.

Gaile Gray

#155 - Jan. 10, 2014, 2:39 p.m.

Snowfaire, I think the suggestions offered by Felicja may be helpful to you. Can you update this thread after you have tried this?

I’d be interested to know if other Mac users also are experiencing this issue.

Gaile Gray

#170 - Jan. 22, 2014, 4:07 p.m.

Aigisthos.3059:
Gaile Gray.6029:
Also, please note that the devs are working on a more permanent fix with less hoop-jumping.

Gaile, I’m assuming this will not be addressed until the next “features update” (aka 8 weeks from today) considering what Colin said in his 2014 post regarding finishing up the Living World story line. Can you confirm this?

I’m sorry, I truly am not sure about the timeframe. And of course, saying “It’ll come on such-and-such a date” isn’t always the best practice, when something is still in development because, well, development may take longer than expected, the team may expand the project to add more developer-y goodness to the overall fixes, etc., etc.

I am sure when there’s info to share we will update this thread.

Thanks for your patience, guys. It’s very appreciated!

Gaile Gray

#171 - Jan. 22, 2014, 4:09 p.m.

Repeating a post from a few weeks ago, so those of you who “skip to the end” will have the tools to address the issue.