Your “tech support” has just wasted 18 days of my time and closed my issue under false premise. They not even tried to troubleshoot my issue.
That is not a kind of service you should get for $50.
I want my issue solved, or money for the game refunded, as it is impossible for me to play satisfactionally without Trade Post.
While this forum is moderated by Anet, they do not have a good ‘support’ Presence here. This forum is mainly managed by us volunteers.
So start by telling us what the issue is. Its possible we can help resolve it, or give you advice on how to get it resolved.
Check my posting history. We’re here every day, so yes, we have quite a strong support presence.
And no, a forum member cannot solve this issue, because this would require a review of the ticket, to which forum member do not have access. Please consider the accuracy and fairness of your posts before hitting “Reply.” Thank you.
As the technical support continues to ignore my support request I would like to know how can I get a refund for your non-functional product.
You may simply update your ticket to discuss your request.
