Tearing my hair out trying to buy gems AGAIN.

#1 - June 25, 2013, 8:32 p.m.

This seems to be an ongoing issue for this game. I get home from work, decide I want to buy some festival items only to have the system refuse me because it appears to lock my account down after I’ve used a certain number of pre-paid cards.
I only have a week off work. Pre-paid cards that work online in US dollars are not easy to come by here. By the time the card is bought and activated I typically have no more than 48 hours to argue with your support to fix it.
Honestly frustrating right now doesn’t cover it.

Gaile Gray

#6 - June 26, 2013, 4:31 p.m.

Lady Lozza.9670:
This seems to be an ongoing issue for this game. I get home from work, decide I want to buy some festival items only to have the system refuse me because it appears to lock my account down after I’ve used a certain number of pre-paid cards.
I only have a week off work. Pre-paid cards that work online in US dollars are not easy to come by here. By the time the card is bought and activated I typically have no more than 48 hours to argue with your support to fix it.
Honestly frustrating right now doesn’t cover it.

Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They should be able to assist you on an individual basis. I’m sorry for the inconvenience, but I do believe they will help you very promptly.