Hi ANet employees who frequent this forum (Hi Gaile!):
Recently ANet released an item in the gemstore, the Flamekissed Light Armor item, which removes the unique likeness of the T3 Human Cultural armor skin, and furthermore even when acquired with gems purchased by gold is vastly cheaper. I put a lot of effort into earning the gold for this item, but more so than that, I am bothered by the fact that this armor set is no longer unique, it no longer showcases my racial choice at all, and it completely devalues the item because, well, the base version doesn’t have those flashy effects. I’m pretty bothered by this, and there have been numerous discussion threads where other players have been bothered by this.
As a result of ANet’s choice to devalue this prestigious armor set, especially with no notification, I would like to open a support ticket to obtain a refund for my T3 Human Light Armor set, but before I waste any of support’s time and money on my ticket, I was hoping to get some insight from an ANet developer (probably Gaile) about whether ANet would honor this refund or if they believe that players should simply “deal with it” here.
Thanks in advance for your help in this matter.
