Suspicious activity on a friend's account

#1 - April 27, 2013, 11:25 p.m.
Blizzard Post

Hello, I noticed one of my friends (also a guildie) started to behave strangely over the last few days, haven’t answered to private messages, suddenly stopped representing our guild, “de-friended” me and other people who we believe were both friended through the friends system in-game, etc.

So after a few days of thinking that maybe this person just didn’t want to stay around with us anymore or talk to me or others, I started to convince myself that in fact what might be causing this behavior could be the loss of access of this person’s account.

Since the account remained in game all this time through and on the same map, I went on and tried to find it, I succeeded, and from the looks of it, the account is being used to bot.

I have several screenshots as well as videos of this.

I have tried contacting this person through different ways but I’m still waiting on an answer (this person happens to be busy for the time being and I am aware that might not be around for some time, at least in game).

Now what should be my next step?

Thanks in advance

#3 - April 28, 2013, 1:53 p.m.
Blizzard Post

I suggest that he contact Support and the team will help him. This activity sounds as if he may have been hacked. You can read through the Knowledge Base on that link, and you can submit a ticket via the “Ask a Question” tab on that page.

For details on what information he should provide in your ticket, to expedite its response, please ask him to read The “How to Submit a Ticket” post.