Suspension Reversed.. but not really

#1 - May 10, 2013, 3:50 p.m.

“Thank you for your patience while I completed my review of the action taken against this account.

After completing my review of this incident, I have concluded that your account does not fit all of the criteria for the violation that led to the block. I have reversed the action taken against this account and have noted the account accordingly. If you are still unable to access the account, please let me know.

Please accept our apologies for any frustration this action may have caused.

Thanks,
GM Cuache"

Tried logging in after the reversal of the block, but I still get the screen saying I’m blocked. This is now 5 hours after I received the email. Am I really unblocked or is it something the GM forgot to do?

Cheers.

Gaile Gray

#3 - May 14, 2013, 3:51 p.m.

I don’t know what ticket you’re quoting, but your most recent suspension (09 May) was for an offensive name, and the suspension would not have been lifted, particularly since you were shown special consideration last time, and your suspension was lifted then.

Either the agent sent you the wrong response or you have multiple tickets confused. But in any case, you’re back in the game so I believe this matter is moot.