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Suspension Policies-- Variance Treatment

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Emkorora.8217
#1 - Sept. 9, 2013, 10:11 a.m.
Blizzard Post

Hello! About 12 hours ago I was suspended for 72 hours for an unacceptable name.

I’ve submitted a ticket to support, but after doing some research I’ve found some information that makes me want to understand the suspension policies and question my own suspension.

I do not want to copy/paste my support ticket here, simply that my account received a 72-hour suspension at about 6PM on September 8th, 2013, PST for an unacceptable name.

After reading the forums a lot (by the way, this is my first forum post, yay!) I want to copy/paste some website links here regarding other situations of suspension and/or use of unacceptable character names where the person in question received no suspension or they received a warning or specific reason why the were suspended (specific name, reason, etc.).

https://forum-en.guildwars2.com/forum/support/account/Unacceptable-name

https://forum-en.guildwars2.com/forum/support/account/72-hour-ban-for-name-without-warning

https://forum-en.guildwars2.com/forum/support/account/Account-suspended-with-no-warning

I also want to mention that I have noticed that you are not supposed to submit a ticket then post on the forums-- but I considered these two issue separate: having an unacceptable name and finding information regarding the actual policies and treatment for suspension-> unacceptable name usage.

Thanks,
Emerson

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Gaile Gray
#14 - Sept. 9, 2013, 4:01 p.m.
Blizzard Post

Yes, the account was suspended for an offensive name. And yes, the name was sufficiently offensive that it will remain censored. But first offenses should not result in a suspension and I am investigating why your account was suspended, when I can find no trace of a previous offense. I will be back in just a short time to answer this in more detail.

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Gaile Gray
#15 - Sept. 9, 2013, 4:09 p.m.
Blizzard Post

Our policy is clear, and is cited repeatedly in the forums. There was an error on your account and you will be reinstated in a couple of minutes. However, that would have been addressed through the ticket that you submitted.

So again I ask forum members: Please do not post a forum thread when you have submitted a ticket, but allow the team to answer before posting unnecessarily.