Suspended account - unacceptable name

#1 - Sept. 16, 2013, 8:26 a.m.

Hi
I need some clarification on the above issue. I have browsed through the previous threads which other user have posted that are similar to my case. What I have understood was that they are able to rename the character which seem offensive shortly after the banned. If repeated offence then they are given 3 days suspension. But to what I know, this is my first time having this “unacceptable name” popped up. And it have stated 3 days then I’m able to access to my account. I have submitted my ticket yesterday. And I really wants to know when can my account be reinstate. As i’m still puzzled of which character seem offensive. Hope I can get some answer from here. Thanks.

By the way, my tickets ref no. is 130915-001614

Gaile Gray

#5 - Sept. 16, 2013, 11:53 a.m.

Because it helps other players if I make things clear in these situations, I’m going to do so here:

This thread was posted a few hours after a ticket was submitted, therefore not allowing the team to sort out the issue through the ticket. As we ask on a daily basis, please do not submit a ticket and immediately post on the forums.
No forum member can tell you what name was deemed offensive; that is something you will learn only through discussions with an agent or, after three days, by posting in the Tickets for Review Thread in which case I may be able to enlighten you. But again, that’s after three days, not immediately.
And in your case, you should not have been blocked at all; the name was not offensive. Further, you should not have been suspended for a first-time offense.
Everything was corrected and you’re good to go now, with apologies for the error.