FROM SUPPORT
Hello,
Thank you for your patience in dealing with this issue. We have determined the problem is an issue connected with the TG Updater on Mavericks OS X and are currently working on a permanent fix for this issue.
In the meantime, the updater can be manually patched by using the steps below:
Check current version # of TG Wrapper by navigating to Applications -> Guild Wars 2 -> Get Info
If the version is older than 1.0.009524, download TG Update
After downloading, manually unpack the .TGZ file by double-clicking on it
Updater should now be unzipped and visible. Double-click updater and you will be prompted to select your output app
Navigate to where your Guild Wars 2 client is located. (default location is Applications -> Guild Wars 2
After selecting Guild Wars 2 you may be prompted by your Mac to allow the update to make changes, if so enter your password and the updater should resume updating. Note: If you are getting a message: “GWII-Update-009524.app” can’t be opened because it is from an unidentified developer". You must allow third party apps in your System Preferences->Security & Privacy->“Allow apps downloaded from anywhere”
Once patching has been completed confirm that TG Wrapper version has updated to Version 1.0.009524 by re-following step #1
After the update is completed try launching the game client
WHERE Is this TG update?
