Support, Tickets, and Dead Emails

#1 - May 15, 2014, 4:54 p.m.

Hello!

My email account was recently compromised, so I deleted it. It didn’t occur to me until after I did this that I would have to change my email on my Guild Wars 2 account. I went into the “Support” tab on the Guild Wars 2 site, submitted a request including my new email account, and… nothing.

So a couple weeks later I submitted another request and… nothing. It’s been another week.

I also can’t find anyway to track the progress of the tickets I submitted. When I click on “my account”, the only things I see are Edit Profile, Download Client, Security, and Upgrade or Link Accounts.

I don’t have any idea what’s going on, and that’s concerning. Has anyone else ever experienced this situation? I really really like this game, but if my account gets lost somehow I’m not starting from scratch, and I worry that being stuck with a dead email makes it more likely to lose my account.

Gaile Gray

#5 - May 15, 2014, 6:33 p.m.

Please click Support at the top of the page, and then “Submit a request” to get these changes made to your account.

Gaile Gray

#10 - May 16, 2014, 2:34 p.m.

Lexxi.3540:
It was a mistake I was making: there’s one section for email address, and one section for account name which is also an email address. I had been putting the old one in both, but I tried putting the new one in the first section and it worked out just fine.

Thanks for all your help, everyone!

Great, glad you got that sorted. I’m sure you’ll get assistance very soon.