Support ticket log not showing up.

#1 - Oct. 14, 2013, 6:14 p.m.

Hi wonder if anyone could help me?

I submitted a ticket to support yesterday – went to check on the progress today and it said my support system setup was there but not completed. Ive now completed it but now theres no ticket showing up in my history.

My question is will the one i submitted yesterday eventually get linked to the support account?? (Based on the fact that you submit along with your email and username/4 digit code) or will yesterdays ticket have wandered off into the Aether never to be seen again??

I dont want to submit a new one if the original is still ok.

Gaile Gray

#8 - Oct. 16, 2013, 5:39 p.m.

This seems clearly to be a Technical Support issue, so I should move it to that forum. However, I’ll try to help.

If you submitted a ticket, you should have received an immediate reply. If you did not, and you’ve checked all the usual suspects, like Junk, Spam, and Deleted, and if you’ve checked all those tabs in Gmail (if you have it), then you might want to submit a new ticket — something I very seldom recommend — and be sure that you begin that ticket by saying you submitted a ticket earlier — give the 12-digit ticket number — and explain that you did not receive a response and wanted to follow up.