Support Team

#1 - Oct. 2, 2012, 10:35 a.m.

I have had a decent amount of problems with GW2 and the support team has more or less failed miserably on helping with any of my support tickets. my account recently got hacked and i lost all my gold so i submitted a ticket about it and asked in the ticket if there is a rollback thing that is done like diablo 3 did. and all that was done for me which took 2 replies from me to answer more questions and a week and a half was they changed my password. which if they read ANY of the ticket they would have know that is redundant. now i still am missing most my stuff and have to change my password back to the new one i changed it to the moment i logged on and had everything missing. I am also bitter about it because i submitted a ticket for emails about authorize log-in attempts and it took 2 weeks and all that was done was they closed it and didn’t answer me.

GaileGray

#5 - Oct. 2, 2012, 12:59 p.m.

Desertsocks.6145:
I guessed that I’m mostly disappointed that it doesn’t seem they take the time to even read the tickets and only go by the title. i asked if that was possible or what actions they took in my ticket and the whole ticket except title got ignored.

Actually, that’s not the case. A descriptive title is very helpful, of course. But the agents do read the tickets, as well. If an error was made, I will apologize in advance. But I cannot make a real assessment unless and until I have the tickets in question. If they are at least four days old, please post the 12-digit incident/ticket number, and your comments, in the sticky post in this forum. Thanks.