So, I’ve been trying to enquire about something over support and encountered an issue (being that the person I’m in contact with can’t read)
I gave my DOB as requested but I got told it was wrong. When I checked what I sent, it was correct, however this isn’t the issue.
The issue was that the email I received (and yes, it was a legitimate email) was so poorly written I had trouble understanding what they were saying. This is extremely poor on Anet and NCSoft’s behalf. I expect if I send in a support query I’m going to be having it dealt with by someone who isn’t either 5 years old or still learning English.
Email is attached.
Also, for Anet staff who don’t believe me, my ticket is: [Incident: 130601-002414]?
Check it out for yourself. This person shouldn’t be dealing with English customers till they can form a proper sentence. I don’t mean to sound racist or rude, but let’s be honest here, this is extremely poor customer support.
