Hi, I sent and received a response from support regarding trying to get a refund for the Super Explosive Finishers. I bought 10 of them thinking it would be good for 10 hours, which was true when I bought them. But the items have been changed so that they are just five stomps each.
Support basically told me that they were sorry they “could not fulfill you request in this situation” with no explanation other than gem refunds are rare. Since this forum is asking about support policies, can I have any explanation as to why I wouldn’t be able to get one in this situation?
I was 99% sure I would be able to at least get my gems back since the items I bought were changed like that, but now I’m really afraid to buy anything else.
Edit:
If you want an arenanet official to review their decision I would advise you to edit your post and add your 12 digit ticket number.
Incident: 130903-000010
