Tried a dozen times, but I have not gotten an email. I have done the whole, email, full name, and captcha deal, but it hasn’t sent me a verification email so I can see my stuff.
Any recommendations?
I am so sorry you’re having this problem! Please see this thread for more info: https://forum-en.guildwars2.com/forum/support/account/Not-Getting-Our-Mails-Yahoo-Gmail-Hotmail-and-more/first#post2924424
Lilith — Thank you for this information. When you say “verification e-mail” are you speaking of a receipt? An authentication e-mail? It will help us troubleshoot — and believe me we are doing that! — if we know the exact type of e-mail you did not receive.
And MR, thanks for asking two relevant questions.
The message I get when trying to get a password (I’ve never had a support password):
Your email address has not yet been verified.
Submit your email address, and we’ll resend your welcome email containing the verification link.So I submit my email address. I get no welcome email containing a verification link.
That enough info?
I’m sorry, what “support password” are you referring to? We don’t have support accounts any longer, you simply file a ticket by clicking “Support” above and then filling out a form, after which your conversation would take place via e-mail.
Are you trying to do a reset of your account password? (Sorry for my confusion!)
