[Suggestion] In-Game security

#1 - April 29, 2014, 12:54 p.m.
Blizzard Post

As I see in these forums, a LOT of people have had their accounts hacked lately and have a mobile authenticator put on without them knowing about it plus a lot of their stuff missing and characters deleted

My suggestion is this:
- Put a pin code request in game for accessing the account bank and
- Put a pin code request in the character selection screen for playing a character. Make the pin code character based even if you are allowed to set the same pin code for all characters
- Put a pin code request in the character selection screen for deleting a character after writing the character’s name.

These pin codes should be mouse clicked when set up and have like 5 to 8 digits

If a hacker gets your password and access your game, he will need to get your pin codes to actually get into the game with your characters. Also the hacker would need to know the pin codes to delete your character.
If by chance he can get one pin code from you, he will still need to find a pin code for the bank

To make it less hassle for the honest players, the first time they access the bank in one gaming session. they can get the option to not use the pin code again until they log out.

This system exists already in many F2P MMOs so I don’t see why not use it for GW2 too where the users actually paid for the game not like in F2P ones

#7 - April 29, 2014, 1:42 p.m.
Blizzard Post

I think the forum members have adequately addressed this suggestion and have made it clear that compromise incidents are related to personal security and can be addressed with best practices on a personal level, given the nature of the security on the game and server level.

Thank you for your input, folks!