Stuck at launcher

#1 - Nov. 5, 2012, 2:56 p.m.
Blizzard Post

Tried logging in this evening and I get stuck at the launcher. The only way I can get out of this is with task manager forcing gw2 closed. Its stuck at the “downloading 0 kbs” part. Anyone seen this before and/or know of a fix?

Cheers
Dracin

#2 - Nov. 5, 2012, 5:13 p.m.
Blizzard Post

Hi Dracin – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”

#7 - Nov. 7, 2012, 2:51 p.m.
Blizzard Post

Hey guys, all of you who submitted a Game Advisor report all have some sort of security software running. You may need to either disable, remove, or configure the software to allow Guild Wars 2. Additionally, Aleksia and Farren – this may also be due to your connection method as well. I would recommend connecting directly via Ethernet cable to see if this resolves the issue.