Strange support

#2 - Jan. 17, 2014, 5:31 p.m.

Kulvar.1239:

Hi!
I sent a ticket to the support and they do two things that I don’t understand. I just ask for the recovery of my infinite tools (I deleted a character and forgot to put them in the bank before).

They’ve asked to use my account and changed my password. Just why ?
Can’t they juste check my account without it ? Just look in the database that I’ve buy the infinite tools 2 weeks ago and that they’re not in my bank or on a character ?
Why have they to lock my account and create a character on it (They created a Norn named “Testytesty” ?

It’s not phishing because I’ve not give my password.

Where did you file a support ticket? What is the number? I will investigate, and thank you.

#4 - Jan. 17, 2014, 6:02 p.m.

Great! I can see that the ticket is moving through the process just fine, and is being handled by a terrific agent, so all is well.

I understand better what’s going on now that I’ve seen the ticket and who is working on it. No worries now!

#6 - Jan. 17, 2014, 6:16 p.m.

Phi Is Sly.1857:

Why is this person getting his cash bought items restored Gaile? When i lost a cash bought item by i deleting a char, i got told they would not restore the item??

I’m afraid you’re jumping to conclusions. The case is still being investigated. The question was about when he could expect a response, not about the content of that response.