Stolen Character Name***

#1 - Oct. 17, 2012, 11:32 a.m.

Hello, my name is Marco

Today i found out that my most important name in Guild Wars 2 has been stolen from my account (someone hacked in and deleted it), I added the name to my friends list and it’s been used by someone else.
I’d like to make it clear that i’m not trying to deceive anyone, I was online in the very first minutes of the game and I feel like it’s my right to ask for this name back.
This is very important to me.

The name is " Rest In Peace ".

I have submited a question to the support, the reference number is #121017-002346
*More details can be found in that question.

I kindly ask for any help i can get.

Sincerely,
Marco.

Gaile Gray

#3 - Oct. 17, 2012, 3:55 p.m.

It’s really preferred that players not create a ticket and immediately post on the forums asking for help. That means that at least two team members are reviewing the same issue, and that’s an inefficient and unfair allocation of time.

However, one of our agents looked into this situation, and the person who accessed your account and deleted the character does not seem in any way associated with the person who used the character name.

I’m really sorry that that happened to you but unfortunately we do not have a means to address this matter, since taking the name away from someone else in this situation would be inappropriate and unfair.