Still need assistance [120904-009514], Can't buy gems.

#3 - Sept. 11, 2012, 11:27 a.m.

MarKiZamaZiN.7648:

I still cannot buy gems after 6 days of waiting in the support line. Got no more than a simple copy+paste “we’re escalating your ticket.” Recieved no E-mail to prioritize my ticket, so therefore I am posting it here. I am really disappointed in how you treat your customers. Please resolve this issue soon as my credit card worked the first week of the game, then just all of a sudden stopped working – most likely due to your stupid fraud protection system. This is really putting a bad taste in my mouth for your company.

Again, Incident: 120904-009514

You’ve been more than patient. I’ve escalated this and hope for an answer — or for you to get an answer — very soon!

WatchTheShow.7203:

What does it say when it rejects your credit card? The same thing happened to me, and then I realized at the top right of the screen (where you fill out your credit card information in-game), there are almost completely transparent pictures of different credit card names (VISA, MasterCard, etc.) that you must choose before clicking “next”. It’s easy to miss because they’re very grayed out and can be hard to see. That’s why my card was being rejected (because I forgot to tell it which card I was using).

I did not know that. Thanks, Watch!