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Start-up issue

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Louislou.4326
#1 - Oct. 16, 2012, 12:53 p.m.
Blizzard Post

The Client refuses to run for long, and won’t update, it begins to download, and then suddenly download speed drops off to 0, and soon after the client freezes and brings my laptop to its knees! I’ve no idea why this is happening, I’m running it as an administrator, I’ve tried turning my firewall off, and I’ve tried using the repair function (this just freezes too, occasionally I get an error message should I leave it frozen for long enough, though it just suggests I send the report to Anet) anyone heard of this issue?

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AshleySegovia
#2 - Oct. 16, 2012, 3:12 p.m.
Blizzard Post

Hi Louislou – I’d like to collect a Game Advisor report so I can look into why you might be experiencing this issue. You can download the Game Advisor application at the link below:

http://us.ncsoft.com/gameadvisor/

Please note that you will be automatically prompted to install Game Advisor upon clicking the link. Once you’ve generated the report, you can attach it to this thread by clicking “More posting & formatting options…”