Start up crash

#1 - Sept. 24, 2013, 5:32 p.m.

Have attempted to run GW2 on my PC tonight and have consistently had a a response on launch where the screen goes black upon launch then flashes between a blank screen (black) and desktop.

Have tried repairing the Gw2.dat file, deleting the Gw2.dat file and repairing it by re-downloading the whole thing again.

Additionally tried compatibility mode (it suggested windows XP service pack 2) and have checked video drivers on my dual graphics cards (AMD Radeon HD 7570).

Any suggestions on how to get the game to work would be greatly appreciated.

Ashley Segovia

#3 - Sept. 25, 2013, 1:46 p.m.

Hi there Tarzo,

I’d like for you to try running Guild Wars 2 in a Window. This should allow the game to bypass whatever resolution was picked and from there, you can reset it to full screen in the correct resolution. To do this:

First, please navigate to your Guild Wars 2 folder. By default, this will be C:\Program Files(x86)\Guild Wars 2.

1. Right-click on “GW2.exe” and select “Create Shortcut.”

2. Rename this shortcut to “Guild Wars 2 Windowed.”

3. Right-click on this shortcut and select “Properties.”

4. Edit the “Target” line to include -windowed at the end.

Note: Please make sure -windowed is outside of the quotes

Correctly Formatted Example: " C:\Program Files (x86)\Guild Wars 2\GW2.exe" -windowed
Incorrectly Formatted Example: " C:\Program Files (x86)\Guild Wars 2\GW2.exe -windowed "

5. Once completed, click “Ok” to save your changes.

If you get an error trying to save, your target line may not have the correct format. Please try step 5 again.

Once completed, please try starting Guild Wars 2 again by using this new shortcut.

Hope this helps!