Has this happen to anyone before i always buy gems and decided to get a bit more this time and lone behold i don’t receive them but i get charged from Ncsoft..
Basically just want to know if anyone else has had issues today?
Any A-net employee’s see this my ticket is 109052
I believe the charge is pending and not complete, isn’t that correct?
An agent is going to take a look at this ASAP and figure out what’s going on, help you get those gems! I’m sorry for the delay, but can’t analyze what’s causing it. They will be able to do that for you.
And hey, thank you for your support of our game. 
We had a brief “burp” with the purchase system earlier today, but we’re told that it’s functioning properly now.
Let me find out the latest news on this and I’ll update in a minute.
Update: Just heard from a team producer, and you should try again. We’re sorry for the glitch, but things should be working just fine now.
If you have issues, let us know right away. I’ll be peeking back on this thread from time to time.
Nope still have not received the gems. I want to clarify that i was charged the 50$ but have not received any of the gems i went to purchase. I really appreciate the help also honestly =]
I do understand, but as the agent explained the purchases were never charged to your card. _ Your financial institution/bank/credit card company did place a “hold” on the funds pending completion of the transaction, but _you were not charged for any purchase attempt.
As the agent also explained, as much as we’d like to simply complete the transaction, we’re not allowed to do that. Also, ‘when authorizations go into a holding state, it is actually the bank’s policy that dictates how long a transaction will be held in this state."
You’re welcome to initiate a new purchase, knowing that the previous incomplete attempt will drop off your account, without a charge, in a couple of days.
Still have not received gems either
Support Ticket #109886
Oh darn it, same situation here. The charges are “pending” but as far as I understand it, they will not be completed. Let me check with my Payments Team contact, but I do believe you can — now that the system is back up and running properly — re-initiate a purchase attempt, it will process properly, and the other “pending” transactions will drop off your account — without charge — in a day or two.
Back with more info soon.
On the bright side ^ i did not attempt that because Gray taught me the other day some patience lol <3 (")^.^ kitten paw salute lol <—-
tempted to login the game to see if gem’s have arrived but afraid it might mess up there process of fixing this >.< curosity… to preoccupy myself i’m watching cat vids on utube how silly is that ;p
That’s sweet of you to say, Ecstasy.
Payments Team tells me that those who attempted and didn’t get their goods are in “pending” and will be cancelled. You therefore can attempt a new purchase. If there’s any problem at all, we’ll solve it. But the lead I spoke with said it’s highly unlikely you’d be double-charged because the “pending” payment is kind of… dead.
Update to the Update: I’m actively speaking with the Payment Team Lead (very nice person) who tells me that it’s for sure that charges that got stuck today in a “pending” state will not be processed. They are dead because of that temporary issue on our side.
You may see a charge or two as “pending” but it’ll drop off your CC account in 1 to 3 days. In the meantime, you are welcome to initiate the charge again. If you have issues, it’s because you tried a few times in a short period of time and — I know this is frustrating! — there are security measures that prevent a whole lot of purchase attempts in a short period of time.
So as long as your CC is in good standing, you can try again.
If you have difficulties, update your ticket.
As for Rimax and Raitak — the agent looked at both your accounts and you’re clear to try again.
Most of all:
Thank you for your support of our game.
—-and—-
Thank you for your special patience today.
We’re going to do a little maintenance in the near future to try to reduce these glitches. They don’t happen often, but hey, we want to get to “Zero Errors!” 
Woot! Just tried again, went through this time!
Thanks for staying on top of this and letting us know Gaile, much appreciated!
Yaaay! Thanks for letting us know.
Ahh thanks for all the info i will not be seeing my money until next tuesday i guess according to my bank =’[. Unless Anet can contact my bank and let them know that the charge will not be going through.
As the agent said, we can’t control this, it’s based on your bank’s policies. Next Tuesday is a long time, but maybe it’s that way because of the holiday? Anyway, sorry we cannot offer additional help. You’re clear on our end to purchase, but if you want to wait for the dead “pendings” to resolve, that’s perfectly fine!
Same problem at the moment, bought $30 worth of gems and havent got them, 1 and a half hours later
We’re aware of some “lag” between purchase and delivery, but we believe you will get your gems. Please let us know if you do not receive them, and if you could include the time of purchase and the time of posting — the gap between purchase and non-delivery — that would be very helpful!
Update; I have got 800 gems out of 2400, where the hell are my other gems!
Oh my gosh! 
Did you purchase in multiple transactions, or all at once? In any event, they should not take this long to arrive. I suggest you contact Support on the link at the top of this page. The team will review the account and make sure you get your gems.
(Just checking: Your mailbox is and was available for receipt of transactions, right? I’ve known of people who completely emptied the mailbox, even if it wasn’t full, and the gems then arrived. Might try that as you await direct assistance from Support.)
Update; I have got 800 gems out of 2400, where the hell are my other gems!
Oh my gosh!
(Just checking: Your mailbox is and was available for receipt of transactions, right? I’ve known of people who completely emptied the mailbox, even if it wasn’t full, and the gems then arrived. Might try that as you await direct assistance from Support.)
That’s really weird. I’ve never had gems arrive in the mail; they generally just show a little green “+800” floating over the balance for a second or so as it updates the number in the Gem Store window directly.
Does this mean that the gem delivery system is somehow linked to the mailbox, despite not using it?
Oh Roy, thank you — you’re right! That was totally my misspeaking on the subject of gem deliveries from GS purchases.
gilymonster — your gems are not mailed to you, they simply appear in your Gem Balance, as Roy explained. Can you please check there to see if your balance did increase. I don’t know how to explain 800 gems in the mail — must be related to a different issue, I’d say.
Just came through.. so 15ish min lag
We really appreciate you updating the thread, Jasmine. It’s so nice when folks let us know that things worked, and within what particular timeframe, so thanks for that!
