How do I get a refund exactly?
Do I need to submit a support ticket or it will be done to every character in-game automatically?
I’m asking this because I remember that a dev posted here that it will be automatic but when I logged in after the patch I didn’t get a refund(had more then 3 commanders before the patch).
Those that are eligible will receive a refund via in-game mail in the near future (48 hours or so is our maximum wait time estimate at the moment).
Customer Support will be sending out refunds to eligible accounts sometime in the next 48 hours. You won’t need to submit a support ticket to get your refund. =)
Foghladha, you should submit a ticket given your particular request and we’ll get you sorted.
Well I had a total of 8 commanders before the patch(I know I’m crazy XD). so far I got 100 refund in a single mail in-game.
Will wait some more in case they send every 100g separately.
I think in your case you might wish to submit a ticket, since I don’t think there will be waves of distribution and if the numbers don’t align, we’ll want to look into the matter for you.
Thanks!
We just identified an issue and a few players did not receive the correct refund. We’re so sorry! We’ll get that corrected as soon as possible. (Please allow until tomorrow, just in case it’s something that requires extra time.)
Thanks for asking about this, and again, we’re sorry for the mix-up.
We just identified an issue and a few players did not receive the correct refund. We’re so sorry! We’ll get that corrected as soon as possible. (Please allow until tomorrow, just in case it’s something that requires extra time.)
Thanks for asking about this, and again, we’re sorry for the mix-up.
This seems to happen a lot (it took a longer amount of time to get my WvW rewards from Season 2, for instance, and now I haven’t gotten the refund for this). I’m curious, is it just very difficult to send out things such as rewards or refunds on a massive scale?
In a word, yes. Because of the way we do it, essentially “manually” it is complicated, and that has a way of influencing the number of issues that may arise. In the long term we hope to have a different means of such distributions, but in the short term, the team does the best it can to get everything properly aligned, and to quickly react to and correct any shortfalls or errors.
Having said that, I have a strong suspicion you will not wait more than another day for everything to be corrected in terms of the Commander tag refunds. I am not promising that, but I’m merely making a personal prediction that they will be done quickly. I hope that’s of some help to you.
If you believe you should have received more gold for compendiums you consumed prior to the feature build’s implementation, please submit a ticket and include how many compendiums you believe you had consumed. Keep in mind that only individuals who consumed four or more compendiums prior to 9/9 are eligible for these refunds. You can submit a ticket here: https://help.guildwars2.com/anonymous_requests/new . Be sure to select In-Game Issue for this particular type of inquiry.
Please remain patient for a reply to your request; we have higher than normal ticket volume at the moment, so responses may be a bit delayed.
