My sister bought this game to play with me a while back. I recently asked her why she never did log back in after playing with me for a few hours one afternoon. . . it turns out after she had more time to play after some business trips away from home. . . she wasn’t able to access her account and STILL doesn’t have access. Its been more than a MONTH of using the customer service tickets and she has pretty much given up.
She barely had time to play the game, (Less than 12 hours total I would say) and did so whilst also trying out Star Wars and Secret World, so she didn’t really know any character names. She didn’t have any serial code because she had deleted the email, but she DOES have copies of her bank record showing she was charged 40 bucks for the game, as well as 10 bucks for some stupid user guide that she didn’t ask for, want, OR need. She bought it during the 40 buck sale before the price drop down to 50 bucks.
Literally EVERY link that has been sent to her. . . hasn’t helped. She paid for the game, was charged for the game, and then got busy with work and moving homes and didn’t have time to play much for a bit. Now that she does have time. . . she is spending it all on trying to get her account back.
Her ticket number is 130728-001752.
Is there ANYTHING anyone here can do to fix this? Is there any hotline customer service that she can call or something to speed up this process and not JUST do back and forth pointless emails? Literally every email that has been sent has provided a link that doesn’t work.
I would like to play with my sister. We live really far apart and dont get to see each other much. I really looked forward to playing this with her and now its looking like I am never going to get to. She is really bitter and says this has pretty much killed Guild Wars 2 for her.
In her words, “They have pretty much stolen my money. I was charged for things I wanted and haven’t been able to use. I was charged for a thing that wasn’t listed ANYWHERE not even in the fine print, and I didn’t want to begin with. . . and over all my experience with Arenanet. . . pretty terrible.” Her JOB is working behind the scenes on the computer with user accounts in her company so she knows there really is no reason for her account to, as she puts it “practically require my DNA to unlock it.”
Please someone help!
