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since when is 72 hours been 96 hours and counting

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Questbott.1257
#1 - Sept. 5, 2012, 9:34 p.m.
Blizzard Post

Im using my sons account for [pongy.1960]
Hacked Saturday morning
120901-007934 01/09/2012
120902-008755 02/09/2012
120905-002730 05/09/2012

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GaileGray
#2 - Sept. 5, 2012, 9:36 p.m.
Blizzard Post
Questbott.1257:

Im using my sons account for [pongy.1960]
Hacked Saturday morning
120901-007934 01/09/2012
120902-008755 02/09/2012
120905-002730 05/09/2012

I’m not sure where 72 hours came into this, but the team is expanding, training new people, and working very hard on these issues. I recommend you update your oldest ticket and close the other two. Multiple/duplicate tickets are one of the reasons that people are waiting so long. They do not speed your resolution, they slow it.