Hello everyone! I have a big problem.I think it’s from overheat but anyways.I was playing GW2,when suddenly my PC Shut Down.It may be the overheat thing but I don’t know !
Could you give me some tips or anything that could help me ?
Hi Zippy – In order to help you we’ll need some more info. How often does your PC shut down when playing Guild Wars 2? How long are you able to play before this happens? Does your PC simply power off or do you get any kind of error message when this happens?
Also, if you’re able to post your full system specs or attach a Game Advisor report to the thread (you can find info on how to do so in the sticky thread regarding contacting support) this would be much more helpful.
The more information that you’re able to provide the more quickly and efficiently we’ll be able to provide some sort of feedback.
Hi Zippy – My first thought is this could be either heat or an issue with your power supply unit. The only issue I saw in the Game Advisor report is that you are missing the SP1 Windows update. I would recommend updating this and then doing a clean installation of your video card drivers as there are some newer ones available. While this likely isn’t the cause of the issue, it could be a contributing factor and if anything, applying these updates should at least improve in-game performance for you.
I would like for you to try monitoring your CPU and GPU temperature while playing the game. There are multiple programs available to do this, and one example is “SpeedFan.”
If you wish to use SpeedFan (not supported by NCSOFT or ArenaNet) please download it at the following URL:
http://www.almico.com/sfdownload.php On this page, click the blue link that says “SpeedFan 4.47” and install it.
Regardless of which program you use to monitor the temperatures, please try playing the game in windowed mode and monitor the CPU temperature while playing the game. Please take a screenshot of the program’s readings.
Hey Zippy – Thanks for the screenshot and the Game Advisor report! From what I can tell this doesn’t appear to be an overheating issue but very likely hardware based. And so, I’d really recommend creating a Technical Support ticket so we can better assist you one on one and narrow down the cause of your system shut down. The thread below should detail contacting support:
https://forum-en.guildwars2.com/forum/support/tech/How-to-Submit-a-Technical-Support-Ticket-2/first#post3957
You should definitely receive a response today and hopefully fairly quickly
Hey Alex, glad to hear it! If you find a resolution to the issue, please update your thread so you can help others who may be having a similar problem.
