When I insert the cd, the startup screen pops up, and starts downloading. Once it reaches 10135 Kb it stops. The Kb/s slowly decreases until it hits 0. The screen then dissapears. A few moments later the same screen pops of with 0 kb downloaded and dissapears right away. Please help !
Hey Surfer,
Can you run our Game Adviser tool and attach it to this post using the “spoiler tag” for me please?
You can download Game Adviser here: http://us.ncsoft.com/gameadvisor/
Hey Surfer,
After looking through your Game Adviser I see a couple things that could be preventing you from downloading the game. The main issue is more than likely AVG blocking your download. AVG antivirus has also been historically problematic with blocking Guild Wars 2 from connecting to the ArenaNet servers.
Also, your Intel video card does not meet the minimum system requirements. You may still be able to play though if you can get updated drivers. You can go to Intel’s site at the following link to get the most up-to-date drives: http://downloadcenter.intel.com/default.aspx?lang=eng
@Nivrim – You have a lot of running processes going and it is likely that one of them may be interfering with the game connection. I would recommend the Windows command “Msconfig” to weed out any of the unnecessary startup applications. If you need assistance with this or have never done this before please let me know and I can walk you through the steps.
Additionally, your video card drivers are from 2008. I’ve provided a link to the most recent video card drivers for you below:
http://www.nvidia.com/object/win7-winvista-64bit-301.42-whql-driver.html
@BigShip – You also have a few applications running that could probably be disabled or closed out. I would first start with closing TeamViewer and Steam as they may have some compatibility issues with Guild Wars 2 (generally, the overlays).
@zjsilva – Your drivers are also from 2008 and this could be causing some issues with installation so I’ve located the latest Nvidia drivers for your laptop:
http://www.nvidia.com/object/notebook-win7-winvista-64bit-301.42-whql-driver.html
Additionally I see that you have AVG enabled on your system. AVG has some known compatibility issues with GW2 and as a temporary troubleshooting step I would recommend disabling or completely removing it. If this is not an option for you then I would recommend configuring the security software to allow Guild Wars 2. If you would like assistance with this please let me know.
@Creature – This is likely due to your video card being below the minimum requirements. I could find no other issue present within the Game Advisor report that would explain why you are unable to install successfully.
@deiphobos – Your graphics card also is below the minimum requirements to play Guild Wars 2. In addition you have McAfee enabled. The installer does have a built in sort of auto-detect which is the reason the installation will not always complete if you do not meet the minimum requirements. This is entirely dependent on the rest of your system in addition to how under the minimum requirements it is. I would recommend updating to Windows Service Pack 1 and updating your video card drivers and trying again.
@AlanTheMan – Your processor is just below the minimum requirements. In addition, it does not appear as though you have any video card drivers installed (you can see this under Display Device in your Game Advisor report). While the processor being slightly under should not prevent you from installing, the lack of video card drivers may. I also noticed that you have AVG enabled and this could also be preventing the installation from completing.
@Wafulazer – You have quite a few running processes going in addition to McAfee. I would also recommend updating your video card drivers:
http://support.amd.com/us/gpudownload/windows/Pages/radeonaiw_vista64.aspx
@Brandi – Both your processor and graphics card are below the minimum requirements and I believe this is the main reason the installation just stops.
@Nivrim – Certainly! To run the Msconfig command please try the steps below:
Please note, this command will not uninstall any applications from your computer. All MSCONFIG does is prevent these applications from automatically starting when Windows boots up.
To do this:
1. Press and hold the Windows key and then hit the R key. This should bring up the Run dialog box.
2. Type “MSCONFIG” without the quotes, and click “OK.” This should open the System Configuration Utility.
3. Click on the “Services” tab and check the “Hide All Microsoft Services” check box near the bottom, then click the “Disable All” button. (You MUST click “Hide all Microsoft Services”)
4. Next go to the “Startup” tab and click the “Disable All” button.
5. Once these items are all disabled, click the “OK” button and you will get a prompt to restart your computer. Please restart your computer.
6. Once you return to Windows, please try connecting to the game again. If your issue is not resolved by using MSCONFIG, please generate a new Game Advisor report prior to disabling MSCONFIG. That way, we can see what, if anything wasn’t disabled by these steps.
To reverse these settings, simply run MSCONFIG again and click “Normal Startup” on the first window labeled “General.”
Note: If you need a specific application to run with Windows but still want to use MSCONFIG, just follow the above instructions and on step 4, re-check any application you feel needs to start with Windows. Examples would be wireless connection software, mouse or keyboard applications or even security applications. Please note that security applications can often be a contributing factor to such issues. If you haven’t done so already, please also disable any Anti-virus, Firewall or other security applications for testing purposes.
@Kaarke – it looks like you’ve got Windows Defender as well as Avast enabled. It’s possible these two are conflicting with each other and not allowing you to download the client properly. Can you try disabling the two to see if you’re then able to install?
@AlanTheMan – could you post an updated Game Advisor report so I can see the most recent changes made on your system so we can rule out the previous possible issues? It could also be a different program that could be interfering.
@AlanTheMan – It does not appear as though the driver update took:
Display Devices
———————-
Card name:
Manufacturer:
Chip type:
DAC type:
Device Key: Enum\
Display Memory: n/a
Current Mode: 1280 × 1024 (32 bit) (1Hz)
Monitor:
Monitor Max Res:
Driver Name: vga.dll
Driver Version: 5.01.2600.0000 (English)
DDI Version: unknown
Driver Attributes: Final Retail
Driver Date/Size: 8/10/2004 13:00:00, 9344 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: vga.sys
Mini VDD Date: 4/13/2008 19:44:40, 20992 bytes
Device Identifier: {D7B70EE0-4340-11CF-B063-282AAEC2C835}
Vendor ID: 0×0000
Device ID: 0×0000
SubSys ID: 0×00000000
Revision ID: 0×0000
Revision ID: 0×0000
Video Accel:
Deinterlace Caps: n/a
Registry: OK
DDraw Status: Not Available
D3D Status: Not Available
AGP Status: Not Available
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run
You should see here the name of your graphics card as well as the driver dates and other related info.
I also noticed this within the Game Advisor report: " Display Tab 1: The system is using the generic video driver. Please install video driver provided by the hardware manufacturer. Direct3D functionality not available. You should verify that the driver is a final version from the hardware manufacturer."
It sounds like either you do not have a video card in your system or there is an issue with the card.
For people trying to install from disk, try downloading Gw2Setup.exe from:
https://account.guildwars2.com/download/win
Once downloaded, run this file to run a more recent version of the installer. There’s a known issue that has been blocking a very small number of players from installing from the .exe included on the retail disks.
-Bill
Well, finally got it working. Installing as we speak.
After following all of the above suggestions to no avail I went into Windows Update (for XP, under control panal -> security center -> windows updater ) and downloaded every single (nonessential, software, and hardware) update available from Microsoft’s website. No idea why I didn’t think of this earlier, but now it’s working.
I hope this helps some people. Good Luck and see y’all in game!
: )
This was most likely not having Service Pack 2 or later, which is REQUIRED to play the game 
. I say this with all caps because it will block the updating process without some of the security updates included in these service packs.
If you haven’t already, make sure to install Service Pack 1, 2, and 3 if you have Windows XP!
-Bill
Hi Bcmonks – After looking at your Game Advisor report what stood out to me is you are connected via VPN as well as your Atheros AR8151 PCI-E Gigabit Ethernet Controller. If you disable Hamachi do you still encounter this same issue?
Hi Superfortress – While this is an incredibly old thread, it looks like your issue is much the same. Generally this happens when your system either fails min specs or you’re missing video card drivers. Your case appears to be the latter:
Display Devices
———————-
Card name: Standard VGA Graphics Adapter
Manufacturer: (Standard display types)
Chip type: ATI ATOMBIOS
DAC type: 8 bit
Device Key: Enum\PCI\VEN_1002&DEV_68C1&SUBSYS_1448103C&REV_00
Display Memory: n/a
Dedicated Memory: n/a
Shared Memory: n/a
Current Mode: 1366 × 768 (32 bit) (1Hz)
Monitor Name: Generic PnP Monitor
Monitor Model:
Monitor Id:
Native Mode:
Output Type:
Driver Name: vga
Driver File Version: 6.01.7600.16385 (English)
Driver Version: 6.1.7600.16385
DDI Version: unknown
Driver Model: unknown
Driver Attributes: Final Retail
Driver Date/Size: 7/14/2009 09:38:47, 15360 bytes
WHQL Logo’d: n/a
WHQL Date Stamp: n/a
The first thing to try is to go to http://support.amd.com/us/gpudownload/windows/Pages/radeonmob_win7-64.aspx and Download and run AMDs Driver Verification Tool. If this does not work, you will need to contact your computers manufacturer as your laptop requires proprietary drivers that can only be obtained through the manufacture.
Hope this helps!
