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session has been idle for too long

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AVALON.1642
#1 - May 16, 2013, 8:05 a.m.
Blizzard Post

hello i have buy key for upgrade my old trial account . but i receiving this message : session has been idle for too long and has expired . i have try a lot of time -.- help please

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Gaile Gray
#3 - May 16, 2013, 10:12 a.m.
Blizzard Post

I suggest you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as much as possible to expedite the ticket.