So I was misinformed by a friend about what server he had picked when he started a few days ago, and as a result I picked the wrong server and have to wait 7 days for the transfer to be available. Do you think support staff would allow a transfer if the account had no characters on it?
So I was misinformed by a friend about what server he had picked when he started a few days ago, and as a result I picked the wrong server and have to wait 7 days for the transfer to be available. Do you think support staff would allow a transfer if the account had no characters on it?
You will be able to transfer for free, sure. But we cannot lift the 7-day cooldown period. Please be patient and transfer for free after 7 days. You will need to be sure you have no characters on your account, and if you have acquired anything, please move it to storage and do not leave it on the characters you delete.
I doubt it but you can always ask. Go to the support tab at the top of the page then go to ‘ask a question’ and make out a ticket.
It would be appreciated if you do not suggest that everyone submit a ticket. Sometimes, a policy is clear, communicated, and immutable. For instance, in this case, we cannot and will not reduce the 7-day cool-down period, and we’ve made that clear many times. Therefore, there’s no point in suggesting that someone write Support to ask for an exception.
We want to keep our ticket turn-around times as low as possible, and that means that it’s best not to encourage someone to submit a ticket “just in case” or because “it doesn’t hurt to ask.” Those tickets take time, and they delay answers to those we can help. So please analyze the subject matter and suggest that someone submit a ticket only when there really is a possibility that CS can help the individual through that ticket. In this case, the policy makes it clear that we would not eliminate the 7-day cool-down period.
Thanks for understanding.
I am inquiring about this. I would like to see a change in how we handle these particular requests, so I’ll update if that happens! 
Ok, policy change made (or at least clarified for everyone).
In a situation where a new account holder/player starts the game and realizes he or she chose a game world in error, if that player contacts Customer Support (via a ticket, Click “Support” above and then “Submit a request”) we most likely will be able to accommodate a transfer request.
Exceptions may apply. For instance, if someone is playing on his/her second account, game world selection is not a new experience and I don’t see us offering this service. The free transfer without cool-down is intended for players who are totally new to Guild Wars 2.
This means a brand new player will not need to wait for a 7-day cool-down period but can get moved to the game world his/her friends are playing on without delay. This should happen when a player submits a ticket right away, within 24 hours of account creation.
Please let me know if you have questions, and I’m glad this sorted out perfectly for your friend!
That or one free transfer within the first 30/60 days of creating an account.
I’m afraid that negates the reasoning behind the cool-down period and is, unfortunately, too likely to be abused. The policy for new players is going to address this, but thanks for the suggestion!
Just wanted to update, and to give a shout out with how impressed I am with the service on this issue. Our issue was handled overnight in a very satisfactory manner by a CSR, and we are off and running. Appreciate the quick response and think it’s great when a company can recognize when an umbrella policy might not cover every situation perfectly, and works to get it solved. What could have been an extreme annoyance for our group instead became a positive experience.
So glad everyone is happy. Yep, we look at policies all the time to make sure we’re doing the maximum we can for every player. Raim, welcome to Tyria! And Pook, if your friend is a different person, pass along that greeting for me!
