I recently bought some gems 35 bucks worth and then transferred servers since I thought my friends were changing there. But it turns out they were going to my original server. I have told support the moment it happened and have had little help in the matter is there any advice on what to do? Other then buying more gems and likely losing all if not pay more into to go back into my original server?
Its frustrating cause I transferrred for less then 10 minutes and found out they were in a different server. I am just amazed on how unhelpful support is on it.
I wouldnt have bought gems with money if the exchange rate was at a decent rate but right now its just amazingly expensive.
I am sorry that you are frustrated, but we cannot undo every error made by every player. To do that would require a ridiculously high number of team members. We have in-game means to prevent errors, but this was a communication error outside our control, and we simply cannot offer to reverse it.
