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Serious Issue

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hannah.7013
#1 - Oct. 19, 2013, 10:06 p.m.
Blizzard Post

I dont even know how to fully explain how bad I messed up. I bought my boyfriend a GW2 account just now because of the sale and I guess somewhere along the line I fugged either his email address or his password and I can not figure out how to sign into ANYTHING. I have no idea how to check how I typed the password and I think I sent the final email saying hurray you did it to an email that doesnt even exsist…. I am freaking out and I sent in a report to GW and I guess they call you but how long does it usually take for them to call you??

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Gaile Gray
#4 - Oct. 21, 2013, 2 p.m.
Blizzard Post

The team can help you, and you can use your newly-purchase serial code to get that help. Please contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket — mostly intended for security reasons to establish that you own the account — please read this post and provide as many suggested details as possible to expedite the ticket.