Serious Help! CHINA

#1 - Aug. 19, 2013, 5:25 p.m.
Blizzard Post

Hello,

I haven’t been on GW2 since Christmas, not even the site. I’ve also had a new computer since so I don’t even have it downloaded.

Today I got a e-mail for a login attempt.

Address: 183.160.120.207
City: Hefei
Region: 01
Country: CN

This is from China. I’ve been scared that I might have a virus, but as I said, I’ve not done anything to do with Guild Wars since Christmas, and everything else is fine.

The e-mail is also very legit.

#4 - Aug. 20, 2013, 1:32 p.m.
Blizzard Post

I agree with the advice you have been given. Some of your credentials are known — change things around so that those who have been attempting this cannot continue to do so.

#6 - Aug. 20, 2013, 1:45 p.m.
Blizzard Post

The best is to change your whole email address for GW2, I also had these messages on my main address.. And it is clearly compromised.

Just create a separate GW2 email address with an unique password and you will be fine.

Yes, I actually do recommend changing the log-in name, with the help of support, and using a new, unique, used-nowhere-else email account for Guild Wars 2. That makes a lot of sense.