Serial code retrieval

#1 - July 31, 2013, 5:08 a.m.
Blizzard Post

Hi, I pre-purchased my copy of Guild Wars 2 digitally before the beta events started, in early 2012. Recently my friend that bought it at the same time wanted to start again after six months off, but he has to retrieve his account. The problem is that he can’t find the mail with his serial code. I also checked my own mailbox for the mail with my own serial code, but just as my friend I can’t find it, it is just not there. I got mails from before and after the purchase, it is just that one mail that is missing. How can i retrieve my serial code, for safe keeping if I lose my account in the future?

#6 - Aug. 5, 2013, 12:34 p.m.
Blizzard Post

There are many means to verify ownership, so the serial code is not a do-or-die matter. It helps, but I believe the team will be able to assist even without that code.