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Sell my Account?

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Titanis.3790
#1 - Feb. 14, 2014, 11:34 a.m.
Blizzard Post

I recently got an email from ArenaNet saying I attempted to sell my account. They threatened to permanently disable my account. I know absolutely sure that I did NOT attempt to sell my account. I don’t know how anyone would have gotten my information, I haven’t given my email or password out to anyone. At the end of the email there was a link to the GuildWars2 site, they said to go to the link and send confirmation that I am the owner of the game. I sent them confirmation that I am the owner of the game. After I sent in confirmation I hit “Login” it brought me to a different link that was in a different language, Japanese I believe. Using a Google translater, I found out that it said “This is a Broken Link” Upon realizing, that the email may have not come from ArenaNet at all. I Immediately changed my password.

I am posting this thread in the hopes that ArenaNet will recognize that I am the original owner of this account and try to resolve this situation and to put on record that, “I did NOT attempt to sell my account.”

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Gaile Gray
#3 - Feb. 14, 2014, 11:59 a.m.
Blizzard Post
tolunart.2095:

The email did not come from ArenaNet, they did not accuse you of anything. It’s a “phishing” attempt from a hacker in order to gain access to your account. Because you changed your password you should be safe, and Anet has not accused you of doing anything nor will you face any kind of punishment from them.

This is correct. Please see this thread for more information: https://forum-en.guildwars2.com/forum/support/account/A-Note-about-Phishing-Emails-1/first#post2074388

Since you already provided your personal information to the person or company who sent you the phishing e-mail, you may wish to contact Support if you have questions about the security of your account.

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Gaile Gray
#6 - Feb. 14, 2014, 1:38 p.m.
Blizzard Post
Titanis.3790:

Ok. That make much more sense. Thank you for the reassurance. I appreciate it.

You’re very welcome.

Zypher.7609:

Just to also point out if you use that email address along with the password on any other site at all I would change it. Another good rule would be to never use the same email/password on any site, with that of another site. Once one of these agencies know that was a valid combination they could sell or even use it on their own to try to access other sites.

This is very good advice and I hope everyone will follow it!