Recently I purchased two Self-Style Hair kits from the cash shop, (when they were on sale), and this is indicated on my purchase history in game. I used one on one of my Charr characters and I should still have one left.
With yesterdays patch I noticed that the kits also have some new hair colours, so I wanted to check them out (particularly as I’d really like actual, real blue hair on my Asura, who has blue skin), but when I went to my bank, the hair kit is gone. And as I said, I only used one.
I have carefully examined the bags of each of my characters and my entire bank. But I cannot find them. My guess is that when the tool-tip on the item was updated to reference the exclusive hair colours, this caused a bug that removed my kit… but that’s just a guess.
I contacted customer support, and cannot fault them for their reply time which was within the hour, however they tell me there is no way to track items, or use of items or anything of that kind, so in short; there is nothing they can do.
So, I have given Anet money for something, they have ‘lost’ that something, and there is nothing they can do, so they get to keep the money. This seems very wrong to me. We are in 2013, systems should be in place to track and monitor these things, especially when real money is involved… heck Blizzard can tell me how many times my character has sneezed, but ya’ll can’t return my hair-style kit that you removed :S
