Hello everyone, I hope you’re enjoying your time in game!
If you come across any sort of bug that fits in the following categories, please post them in this thread:
-Stuck in the terrain or a prop
-Textural/graphical issues with the environment or world props
-Terrain or world props disappearing/flickering
-Armor/clothing art issues (textures, placement, clipping…)
-Weapon art issues (textures, placement, effects, clipping…)
-Anything that you feel fits into the art-side of bugs
The more descriptive you can be of the issue, the better! So here’s what you can do to help us out:
If you come across an issue with the map/terrain, please be sure to:
-Take a screenshot with your mouse hovering over the minimap while it’s zoomed all the way in so we can see the sector name. Make sure your screenshot has a clear view of the issue too!
-If you got stuck, please describe to us what you were doing before hand, along with a screenshot (this includes listing any skill you may have used upon being pushed inside the terrain).
-If you can, open up the screenshot in a picture editor (like MS Paint) and circle or point to the issue.
-If the world or large areas of land appear to “pop” in and out or “flicker,” please be sure that you are facing the appropriate direction in your screenshot and follow the screenshot directions.
If you come across an issue with your armor/clothing or weapons:
-Take a screenshot of the issue
-Take a screenshot of your equipment on the Hero Panel (H)
-List your Race, Sex and Class
-List the names of every piece of armor/clothing/weapon equipped (this includes the level requirement) when you encountered the issue
-If you can, list where you acquired the item (which NPC, what map location, which dungeon, etc…)
Any other art issues:
-Be as descriptive as possible
-Take a screenshot
-List any applicable item names
-List your Race, Sex and Class
Please attach the screenshots to your forum post rather than hosting it elsewhere.
If you have a video of the issue, please upload those to YouTube (unlisted) and link that along with your other bug information here.
For more Bugging Best Practices, see this thread.
We appreciate everyone’s help with issues like these and we want to solve them as soon as possible. Thank you so much!