Second timed hacked in 2 weeks

#1 - May 26, 2013, 5:50 p.m.

I logged in this afternoon to find out that someone’s already logged into my account again. Had to change passwords for the account and the support account, as well as reinstating the authenticator. My scanners detected no malware, viruses, or anything else that may compromise my account information. So what gives? I’m an intelligent adult and I know how complicated I need to make my passwords.

Yes, I’ve already put in another ticket. I’m just annoyed that I’d have to get my account restored again, unless it was only a 1 time thing. I’m already losing interest in this game because of the first hacked attempt. Starting from semi-scratch, after a year’s play, isn’t what I want.

Gaile Gray

#2 - May 26, 2013, 5:56 p.m.

Maylin.6791:
I logged in this afternoon to find out that someone’s already logged into my account again. Had to change passwords for the account and the support account, as well as reinstating the authenticator. My scanners detected no malware, viruses, or anything else that may compromise my account information. So what gives? I’m an intelligent adult and I know how complicated I need to make my passwords.

Yes, I’ve already put in another ticket. I’m just annoyed that I’d have to get my account restored again, unless it was only a 1 time thing. I’m already losing interest in this game because of the first hacked attempt. Starting from semi-scratch, after a year’s play, isn’t what I want.

Something is obviously compromised on your system or within your email. (Yes, I know it does not show up, but that seems clear and I assure you there isn’t a compromise within the GW2 systems.)

Please update your ticket and ask for help from our Technical Support Team. They have tools and tips for securing things and they’ll be happy to help you.