Search feature not working

#1 - June 12, 2013, 10:46 a.m.
Blizzard Post

I was doing a search on Guardian Charr and for some reason it found no matches. I know there are some threads out there that contain this.

#10 - June 26, 2013, 6:56 p.m.
Blizzard Post

Issues where the search engine would randomly return 0 results instead of real results have been fixed.

#170 - Oct. 3, 2013, 1:49 p.m.
Blizzard Post

Hey everybody, an update on the search situation. The issue with search is a bit more complex than anybody thought it would be. Today we deployed an update to the forums that contained a few unrelated bugfixes. Since this deploy, it appears that the search function is working again.

However, we have not yet addressed the root cause of why search breaks in the first place and cannot predict how long it will remain functional. When search ceases to function, please update this thread again. We will explore options to potentially restore search again if it ceases to function, but I can’t make any promises at this time.

#172 - Oct. 3, 2013, 2:51 p.m.
Blizzard Post

Looks like the indexing borked up again. Right after the deploy I was testing with common terms and was getting 50+ pages of results. I’ll be sure to pass on how quickly this degraded, hopefully the information will help with fixing the issue.

#179 - Oct. 4, 2013, 12:17 p.m.
Blizzard Post

When search ceases to function, please update this thread again. We will explore options to potentially restore search again if it ceases to function, but I can’t make any promises at this time.

If I search this thread for the word ‘working’ I invariable get no results (when it clearly appears in at least one comment on the first page). Interestingly, if I search for ‘not’ I sometimes get 87 hits, occasionally 88, and then (after retyping it and searching a couple of times) 0 results.
If I search the entire forum for ‘working’ I get 4 hits, none of which are this thread.

It’s better than before (this time I actually get to a search page) but it’s clearly not completely functional.

We seem to have two separate issues affecting search. The first is with indexing, which immediately after the deploy appeared to be working as normal, but shortly thereafter narrowed down to only searching within about the last hour. The second is an issue where search stops functioning entirely after an undetermined amount of time. Currently, we’re only experiencing the first, but not the second.