Hello.
Quite simple. I bought gems last week and chose to save the Credit Card information for future purchase. But with the amount of hacked accounts recently, I decided it would be safer if I could undo that… But apparently, there is no option available for this…
So: Is there a way to remove the saved credit card information?
Thanks!
Digitalzombi, we will definitely process a refund for you. If you have not done so, please update your ticket and let the team know that you experienced this loss and they’ll take care of it for you.
We are working on two things in relation to this situation: The ability to remove cards and increased protection against unauthorized purchases with saved cards. This is a very high priority, and the team will roll this out as soon as possible.
Thanks Gaile for your words on the issue, and thank you to all who voiced their support. I really like the game, a LOT. It just kinda sucks that there is no verification that you are actually the card holder. I did contact my bank and start the fraudulent charges process, if more needs to be done to get your two organizations working together let me know. I updated my ticket with the information as well. I hope everyone out there is safe and having fun, learn from my problems people
Oh shucks! I’d really like US to help you, rather than get the bank involved. If there’s a charge-back, it gets really involved, where we can handle this promptly for you (saving a bunch of time and trouble for you).
Dig — if I can get your ticket number, I’ll point someone at this right now and it can be solved really quickly.
Submitting a charge back request without pursing a solution from the vendor first is going to FUBAR your credit rating….just a heads up.
Well, I wasn’t going to put it quite that dramatically, but yeah, we’re a lot easier to work with that MegaCreditCardConglomerateDotCom. 
