Dear ArenaNet (and anyone who chooses to read this too),
Recently I’ve found my account was compromised. Thanks to a friend of mine I was able to find a place to report this. There I was able to send a rollback request, and while the request went through very fast (great support team) the rollback I was given was all the way back in February (February 28th). This was quite a while ago, and since then I have earned many rewards and achievements, some of which were temporary content which I can not receive again. It seemed odd to me that the most recent restore was so far back (4 months) since so much could have been done in that time. I just wanted to clarify if this is the most recent account image of mine. I know the policy is only to do this once, but I feel I the need ask just to make sure I’ve gotten all I could back.
Thanks to guild log checks by my friend, I’ve been able to see when my activity started to become fishy (1am today – 6/29), so anything before then but around that week (I know for sure I was on the 28th, I think around or before noon) could be applied it would be much appreciated.
(Support Ticket Number: 130629-001763)
Again, many thanks,
Shadowwaka
