#2 - Jan. 28, 2013, 5:44 p.m.
We are very sorry, but we are not able to replace items or gold in these situations. In most cases, any sort of “roll back” is of a few minutes’ duration. The most recent one that I remember lasted 20 minutes. It’s unfortunate that in that period there may be a loss here and there, and of course it’s especially irritating when it happens to you!
Those of you having continuing connection issues, I’d like to ask that you post in the Technical Support Sub-Forum. There are a couple of existing threads, so if you’re issue falls into that area — if you’re getting error 7.XX, for instance, please add to that thread so the team can keep an eye on the situation and help you directly.
Thank you for understanding.