Blue Tracker

Review Automatic Ban Mechanisms

Provac.3598

#1 - Dec. 29, 2012, 11:13 a.m.

Hello everyone,

This is a message to arena net specifically, even though only their PR read the forums. I am posting this publicly as I have heard of a number of people having issues so believe it is a bug or error in their banning processes.

Please consider a review of the mechanisms that you use to auto ban players. If you support this, reply below, and if not, go troll another thread. This is an important issue which needs to be resolved.

Thank you.

CC Charles

#5 - Dec. 29, 2012, 12:02 p.m.

Hi everyone,

Shiningsquirrel is right, we do not suspend user’s accounts via an automatic system. Every suspension is delivered after a thorough investigation which will give us all necessary proofs about suspected behaviors.

Also, please note that you can always do an appeal after a suspension that in your opinion isn’t justified. To do this, please send a request to our customer support.

Thank you for your understanding.