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Restore items/gear

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Valerant.4893
#1 - Sept. 26, 2012, 10:11 p.m.
Blizzard Post

Hello,

If a person has all unique emails and passwords for all gaming accounts and has a security break on their account you will not offer a restore/snapshot of all items/gear that was lost.

I just got a response from support that they cannot help me. This is pretty amazing to hear after investing in the collectors edition and the gem store to see all my time put into the game gone?

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GaileGray
#2 - Sept. 27, 2012, 10:57 a.m.
Blizzard Post

The Account Restoration Service will be in place soon, and we will be able to do an account “roll-back” after verification of the incident.

I’m sorry about the loss of your items, Valerant, and rest assured this sort of situation soon will be a thing of the past.