In a moment of utter foolishness I managed to apply my wings of the sunless to the wrong spineguard, and then to compound this tried to use a black lion salvage kit to get it off again. This being the wrong option (I now realise) I contacted the customer support team to see if I could have the wings recovered. They responded that they were unable to do this:
“Although I can’t disclose information on our policies, I’d like to inform you that restoration of items is very seldom. For future reference, you might want to use a Transmutation Splitter, as it will undo a transmutation, and avoid salvage kits as they only have a chance to save upgrades (like runes) that are set onto items.”
So they are able to restore items but are choosing not to, and are unwilling to explain why. NB Transmutation splitters (which I have now looked into) are not obtainable ‘in game’ but only from the gem store hence why I had not come across them before.
Does anyone actually know what the policy is for this and why they will not help when someone makes an admittedly stupid error in hindsight? It seems that this would not hurt the game in any way (as the item is account bound and cannot be sold, for example) so this does seem a but arbitrary.
I have to admit to being very disappointed in the response from the admin in this case (generally they have been excellent in responding and I cannot fault the speed they turn around help requests in).
Any advice (other than ‘give up and don’t be such a twpsin next time!’)?
